RETURNS accepted if found to be faulty within a reasonable period of time after purchase or
are of unacceptable quality, or fail to meet other mandatory consumer guarantees under the Australian Consumer Law.|
Please Note: To purchase alcoholic beverages, customers must be 18 years or older and produce photographic
identification upon delivery as proof of age.
PLEASE ALLOW 7-14 DAYS Delivery and 21-28 DAYS International.
Customers are Responsible for Any Licences or Customs fees payable on International Postage.
All purchases made at www.biodynamic-organic-wine.com can be exchanged or refunded either by return post or in person at our registered business address.
Online Returns via return post:
If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Australian callers: 03 94495120 (AUS ONLY)
Please provide the following information so we can assist you as quickly as possible:
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your tracking number, if available
Brief description of the problem you are experiencing
Alternatively, you can complete the Online Returns and Exchange Form on the back of your packing slip.
Online Returns In-Store (Australia only)
All items purchased online at www.biodynamic-organic-wine.com can be exchanged or refunded at our Melbourne address only, subject to the following conditions:
Conditions 1-6 of the Returns and Exchanges Policy (above) are met.
You must provide the packing slip (received in the online order package).
You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
You must provide identification matching the name and shipping address on the packing slip or invoice.
Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied.
**For Countries other than Australia see instore for refund and exchange policy.
Insurance & Handling charge of $6.60 (Australia) / $9.90 (International) per order .
Wine: Prices are 39% W.E.T & GST tax inclusive where applicable.
MINIMUM ORDER DELIVERED
6 OR 12 X 750ML
4 X 2L FRUITY ROSE & RUBY ROSE FLAGONS
8 X 1L JUICE
8 X 750ML MAVRODAPHNE
12 X 375ML TAWNY, MUSCAT & CAB SAUV
24 X 330ML NON ALCOHOLIC
Customers please note that only orders equivalent to whole box quantities can be sent, such as 6 x 750ml bottles.
Mixed wine varieties within a box is fine as long as the bottle size is the same.
We reserve the right to refuse shipment to ANY NON-CONFIRMED billing address.